Question 1

Shipping Info:

Accepted Answer

Processing Time:
Made-to-Order Items: Please allow 5–15 business days for your piece to be crafted before shipping.
Ready-to-Ship Items: Your order will be processed within 1–2 business days.

Shipping Options:
Australia:
Standard Shipping: 2–10 business days – $9 AUD
Express Shipping: 2–5 business days – $15 AUD
USA:
Standard Shipping: approx. 5–10 business days – $29.95 AUD
Express Shipping: approx. 3–6 business days – $39.95 AUD
International (Other Countries):
Standard Shipping: approx. 5–10 business days – $20 AUD
Express Shipping: approx. 3–6 business days– $30 AUD

Notes: 
Estimated shipping times apply to metro areas. Regional or remote locations may experience longer delivery. For up-to-date info, please visit the Australia Post website.
If an incorrect shipping method is selected at checkout, we’ll be in touch to arrange the correct option. Orders will be dispatched once the updated shipping cost has been confirmed.

Question 2

Returns Info:

Accepted Answer

7 day returns policy.
Faulty items: If your item arrives faulty please get in touch with us as soon as you receive the piece and we can accommodate you. If your item breaks / appears faulty after the 7 day returns period please email us so we can get to the bottom of it!

Question 3

Faulty Items

Accepted Answer

Please email us if your order has arrived faulty or you believe there is an issue, we will be more than happy to help! 
Email: hello@marlowsstudio.com.au

Question 4

Do you ship internationally?

Accepted Answer

We do!

Shipping Options:
Australia:
Standard Shipping: 2–10 business days – $9 AUD
Express Shipping: 2–5 business days – $15 AUD
USA:
Standard Shipping: approx. 5–10 business days – $29.95 AUD
Express Shipping: approx. 3–6 business days – $39.95 AUD
International (Other Countries):
Standard Shipping: approx. 5–10 business days – $20 AUD
Express Shipping: approx. 3–6 business days– $30 AUD

Note: Estimated shipping times apply to metro areas. Regional or remote locations may experience longer delivery. For up-to-date info, please visit the Australia Post website.

Question 5

Does your jewellery fade?

Accepted Answer

We prioritise high-quality materials designed for longevity, including Sterling Silver, Gold Vermeil over Sterling Silver, Solid Gold, High Polished Stainless Steel and PVD gold-plated stainless steel. Each material is carefully chosen to complement and support the design. With proper care, these materials are made to maintain their finish and shine over time, allowing your pieces to be worn often and kept for years.

Sterling Silver Care Instructions: 
To keep it looking its best, avoid prolonged exposure to water, sweat and harsh chemicals (such as perfumes and cleaning products). When not in use, store in a dry place like the box provided. Sterling Silver may tarnish over time. Polish gently with a soft jewellery cloth to restore its shine.

Stainless Steel Care Instructions - Including PVD Gold Plated Stainless Steel: 
To keep it looking its best, avoid prolonged exposure to harsh chemicals like chlorine, perfumes and cleaning products. Clean it gently with warm water, mild soap, and a soft cloth, then dry thoroughly to prevent water spots. Store separately in a dry place to prevent scratches, and only clean with a soft cloth or fabric (do not use a jewellery polishing cloth).

Gold Vermeil Care Instructions: 
Gold vermeil is a thick layer of gold plated over sterling silver, offering a higher quality and longer-lasting finish than standard gold plating.
To keep it looking its best, avoid prolonged exposure to water, sweat, and harsh chemicals (such as perfumes and cleaning products), as these can wear down the gold layer over time. Remove before showering, swimming, or exercising. When not in use, store in a dry place like the box provided. Clean gently with a soft, dry cloth. Avoid abrasive materials or polishing cloths, as these may damage the plating.

Solid Gold Care Instructions: 
Solid gold is a durable, non-plated material that will not fade or tarnish over time, making it ideal for everyday wear.
To keep it looking its best, avoid exposure to harsh chemicals such as chlorine, perfumes, and cleaning products. While solid gold is highly resistant to wear, it can still scratch with impact, so we recommend removing it during more strenuous activities. Clean gently with warm water, mild soap, and a soft cloth, then dry thoroughly. When not in use, store in a dry place to maintain its finish.

Question 6

Sold out item?

Accepted Answer

Send us an email or Instagram DM with the product you are inquiring about and we will give you an update on restocks, etc.

Email: hello@marlowsstudio.com.au
Instagram: @marlowsstudio